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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

Frequently Asked Questions


  • What are The Roxy's hours?

    You can view a full list of events here as each night varies.

    Most nights our doors open between 7-8pm, and the music ends between 11pm-12 midnight.

    If you have questions or are trying to reclaim lost goods, come by when the show ends! We’ll gladly help you find IDs, credit cards, and marbles, if these are things you have lost.

  • What are your prohibited items?

    For a list of prohibited items click here.

  • Where can I park?

    The Roxy doesn’t have a dedicated parking area, but there are paid parking garages nearby that are open to the public.

  • Is there a dress code?

    Shirt & shoes required! Otherwise, for concerts, there is no dress code whatsoever.

  • How old do you have to be to enter Roxy?

    All ages unless specified are welcome at The Roxy as long as they have a ticket. For small children, we require parents to provide noise canceling headphones or earplugs – kids ears are still developing… good looking out, right? PS. They won’t be admitted without ear protection. Here is more information on that.

  • What if the show is 18+, can someone under the age of 18 enter?

    If you are under the age of 18 you may enter an 18+ show, but you MUST be accompanied by a parent or legal guardian. This does not apply for 21+ shows, where you MUST be 21 and over to enter.

  • How do I arrange for ADA accommodations?

    The Roxy is fully accessible and we are happy to set aside seating for anyone that needs it. Upon entering the venue the day of the show, please ask for a manager or supervisor and they will gladly escort you to the ADA section.

  • I bought a VIP package. How do I know what time to arrive?

    VIP packages are non-transferable. Check-in times and VIP experiences vary show to show. For check-in and VIP experience details, check your email 2-3 days before the show with all of the information you will need.

  • What does the venue accept as a “valid ID?”
    • U.S. Issued Driver’s License
    • U.S. Issued ID Card
    • U.S. Issued Liquor ID
    • U.S. Issued Green Card
    • U.S. Issued Military ID
    • U.S. Issued Employment Authorization Card
    • U.S. Issued Territory ID Cards (Puerto Rico, Virgin Islands, Guam, etc.)
    • U.S. Issued Passport Cards
    • Passport Book (Any Country)
    • Canadian Issued ID
    • Mexican Issued ID


  • What are my payment options in the venue?

    We accept cash, credit cards (AMEX, Visa and Mastercard) and contactless mobile payments

  • What time does Will Call open?

    Will Call at The Roxy box office opens on event days at door time

  • Where do I find set times for shows at The Roxy?
    Set times vary depending on the show and we do not have them until the day of show. Generally, the times listed on the website are door times and the show will begin 30-60 minutes after the time listed, depending on the number of acts playing. PLEASE NOTE: SET TIMES ARE SUBJECT TO CHANGE.
    • Pro-tip: sometimes the artist will post set times to their Instagram Stories or Twitter the day of show

  • Are there seats in the venue?

    We are a general admission, standing room only venue unless otherwise noted

  • What is your bag policy?

    Small bags are allowed in the venue and subject to search by security. Oversized bags (Bags larger than 14’ x 14’, including backpacks, briefcases, luggage, or duffle bags) are not permitted

  • What items are not permitted in the venue?

    For a list of prohibited items click here.

  • Is there re-entry?

    Sorry, no. The Roxy has a strict no re-entry policy. Once doors open for the concert and you enter the building, you must stay inside until you leave for the evening.


  • Where can I purchase tickets?

    You can view all the ticket and show info on our calendar. Advance tickets are purchased through AXS.com. All tickets are final sale. No refunds. No exchanges. Unless noted, all shows are general admission/standing room only. We highly recommend purchasing tickets as early as possible as many of our events sellout in advance.

    You can also purchase tickets on Tuesdays from 1-6pm at the Fonda Theatre and on Thursdays from 12-5pm at Shrine Expo Hall.

  • When are box office hours?

    The Roxy box office is open night of show only starting at door time. Tickets to future shows can be purchased on show nights. Tickets to future shows can also be purchased at the box offices at Fonda Theatre on Tuesdays and Shrine Expo Hall on Thursdays.

  • I bought a ticket from a third party seller (Craigslist, StubHub, eBay, etc.) How do I know if it’s valid?

    The Roxy is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales channel (i.e. The Roxy, Fonda, or Shrine box offices or AXS.com). For this reason, we do not recommend purchasing tickets from third-party resellers. If a ticket is purchased through a third-party reseller, The Roxy is not responsible for any fraudulent activity and will not honor invalid tickets.

  • If a show is canceled, where do I get a refund?

    If a show is canceled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through AXS. Visit AXS Help Center for more info. Please note openers are always subject to change.


  • How do I book an event at The Roxy?

    To book an event at The Roxy, please fill out the form on our Rental Info page

  • Can I book my band at The Roxy?

    The vast majority of the acts that play here select their own support acts and bring them on tour with them. We rarely have the opportunity to add other bands to the bill. But feel free to email info@goldenvoice.com with information about your band (links to music, press clips, where else they’ve played in LA, etc) because you never know!

  • Do you have an open mic night?

    We don’t. We’re sorry


  • Do you serve food?


  • Can I bring my camera?

    We welcome you to take as many photos as you desire, but all professional cameras (any camera with a removable lens) require a photo pass that must be approved ahead of time by the artist’s press contact and/or their management. If you do not have a photo pass approved prior to the show, we will ask you to take your camera back to your vehicle.

  • I was turned away at the door and I’m pissed

    We reserve the right to refuse entry to anyone but we really try not to unless your behavior is a red flag as being intoxicated or aggressive. We are looking out for everyone’s safety in the room including your own. Next time, please try to keep it cool on the booze before you arrive. We only turned you away because you were too wasted for us to take you on as a liability. Sorry for the inconvenience

  • I lost an item at the show, who do I contact?

    Please email info@goldenvoice.com the following day

  • If I have a blog – do I count as press?

    Maybe, but don’t ask us. Goldenvoice doesn’t issue press passes or photo passes. All press inquiries should be directed to the band’s publicist, label or management.

  • My question is not answered here. Why is that?

    Because you are awesome & probably asking a question that is much less frequent. Email us: info@goldenvoice.com

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